Terms and Conditions of Sale
1. Introduction Welcome to our online store. These terms and conditions (“Terms”) apply to all purchases made through our website and constitute a legally binding agreement between you (“Customer”) and us (“Seller”). By accessing our site or placing an order, you agree to these Terms.
2. Products Our supplements are intended for personal use only. They should not be used for medical purposes without prior advice from a healthcare professional. We cannot guarantee individual results.
3. Orders and Payments
- All orders must be placed through our website.
- Prices are listed in euros (€) and include VAT.
- Accepted payment methods include credit card, PayPal, or other methods available on the site.
- An order confirmation will be sent via email once payment is successfully processed.
4. Delivery
- We deliver exclusively within mainland France.
- Delivery times range from 7 to 15 days.
- Shipping costs are calculated at checkout and added to the total order price.
- We provide tracking for all shipments. Tracking codes are sent to the customer’s email after the order has been processed.
- Deliveries are handled by DHL, UPS, or CTT Correios.
- We are not responsible for delays caused by customs or shipping carriers, as these are beyond our control.
5. Return and Refund Policy
- We do not accept returns.
- In case of any issues with the product, customers must send photographic evidence or proof of the issue within 4 days of purchase.
- Upon verification, we will send a replacement at no additional cost to you.
6. Liability
- The Seller shall not be held liable for any indirect or consequential damages.
- It is the Customer’s responsibility to consult a healthcare professional before using any supplement.
- Supplements are not intended to replace a balanced diet and should be used only as directed.
7. Personal Data
- We do not collect or use customer data for marketing purposes.
- Personal information provided during the checkout process is used solely for order fulfillment and communication regarding the purchase.
- Data is stored securely and not shared with third parties.
8. Intellectual Property
- All site content (texts, images, logos) is protected by intellectual property laws.
- Any unauthorized reproduction or use is strictly prohibited.
9. Governing Law These Terms are governed by French law. Any disputes will be subject to the exclusive jurisdiction of French courts.
10. Contact For any questions or complaints, please contact us via email at [email protected]. We offer support exclusively through email.
11. General Provisions
- The Seller reserves the right to update these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website.
- By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent to make the purchase.
- Misuse of the site or fraudulent activities may result in the cancellation of your order and/or legal action