Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We use DHL, UPS, or Correios for all shipments, ensuring reliable and timely delivery.
Do You Ship Internationally?
Currently, we only deliver within mainland Europe
How Long Will It Take To Get My Package?
Delivery times range from 7 to 15 days. You will receive a tracking code via email once your order has been processed.
Orders and Payments
What payment methods do you accept?
We accept credit cards, PayPal, and other secure payment methods available during checkout.
Can I cancel my order?
Orders can only be canceled if they have not yet been processed for shipping. Please contact us immediately at [email protected].
Do you offer bulk discounts?
For bulk orders or special requests, please contact us at [email protected] to discuss options.
Returns and Replacements
Can I return a product if I change my mind?
We do not accept returns. However, if there is an issue with the product, contact us within 4 days of delivery with proof, and we will send a replacement at no additional cost.
What should I do if I receive a damaged or incorrect product?
Please email us at [email protected] with photos of the issue within 4 days of receiving your order. We will resolve the issue promptly.
How Can I Return a Product?
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Product Safety
Are your supplements safe to use?
Our supplements are made with high-quality ingredients and intended for personal use. Always consult a healthcare professional if you have concerns or pre-existing conditions.
Are there any side effects from your supplements?
individual reactions may vary. Please follow the recommended usage and consult a healthcare professional if necessary.
Support and Data Privacy
How do I contact customer support?
You can reach us at [email protected]. We aim to respond within 24 hours.
Do you collect or share my personal data?
We only collect data necessary for order processing and never share it with third parties unless required to fulfil your order (e.g., shipping companies). Refer to our Privacy Policy for more details.